Terms, written to be read.

These terms govern every journey designed, booked or operated by Dev Travels Pvt. Ltd. ("Dev Travels", "we", "us"), registered in India and operating from New Delhi since 1987. Confirming a booking with us — by payment, by written acceptance, or by travel — constitutes acceptance of these terms by every member of your party.

Where a specific proposal or contract differs from these terms in writing, the proposal prevails. We put our promises in writing and expect to be held to them.

A journey is confirmed on receipt of the confirmation deposit stated in your proposal — typically 25% of the journey price — with the balance due no later than 60 days before departure. Bookings made within 60 days of departure are payable in full on confirmation.

All prices are quoted in Indian Rupees inclusive of GST unless stated otherwise. Bank transfer, major cards and UPI are accepted. Prices are subject to change until a deposit is received; after that, the confirmed price stands regardless of currency movement or supplier increases — a house rule since 1987.

We accommodate changes gladly and levy no amendment fee of our own. Supplier charges, where they arise (airline reissue fees, hotel rate differences), are passed through at cost with documentation.

A change requested within 30 days of departure may be treated as a partial cancellation by suppliers; we will always tell you the true exposure before you decide, and argue your case with the supplier first.

Our design fee is refundable in full until arrangements are confirmed. After confirmation, cancellation charges follow the schedule in your proposal — typically 25% up to 60 days before departure, scaling to 100% within 14 days — reflecting the actual terms of the suppliers booked on your behalf.

Refunds are processed within 15 working days of receipt from suppliers, to the original payment method. Where a supplier delays, we chase; where a supplier fails, our commitment to you is governed by section 7.

We strongly recommend — and for international journeys require — comprehensive travel insurance covering cancellation. We can arrange appropriate cover or review a policy you hold.

Travel is subject to forces no concierge controls: weather, strikes, political events, supplier failures, acts of God. Where such events require changes, we will offer alternatives of comparable standard or a refund of affected services, and our 24-hour desk will manage the practicalities at no additional service cost to you.

We reserve the right to decline or discontinue arrangements for any traveller whose conduct endangers others or makes lawful operation impossible — a power exercised perhaps a dozen times in four decades.

You are responsible for holding valid passports (six months' validity beyond return, as a rule), visas and health documentation — though we will guide, remind and prepare everything we lawfully can on your behalf.

You are responsible for disclosing medical, dietary and accessibility needs relevant to your journey. We design around honest information; surprises at 4,000 metres help no one.

We act as designer and agent for independent suppliers — airlines, hotels, carriers, guides — whose own conditions apply to their services. Our liability is limited to the price of the arrangements we supplied, except where law provides otherwise or where loss arises from our own negligence, for which we accept full responsibility.

Nothing in these terms excludes liability that cannot lawfully be excluded under Indian law. These terms are governed by the laws of India, with the courts of New Delhi having jurisdiction, though in thirty-nine years we have resolved every dispute at a table rather than in one.

Contracts define the floor of a relationship, not its ceiling. Our working rule is simpler: if we would feel wronged in your position, we make it right. Guests who have travelled with us for decades can tell you what that looks like in practice.

Questions about these terms are welcome before you book — write to journeys@devtravels.in or call +91 11 4000 0000.